My Blackberry Torch 9860 is stuck on a software update. It gets to 10% of overall backup process and then just stops. I cannot get into anything or use the phone. I have pulled the battery out and it goes back to the same thing.
I have a blackberry 9860 torch and its stuck on 18% on the software update, ive took the battery out twice , there no differnce and my blackberry desktop wont pick it up
I have a BB Torch 9860 - I update the phone via Descktop Software - PC The problem I am having is:The BB software is telling me that there is a new bundle available for my phone, however when I go through the steps needed to download and install the bundle, I keep getting an error opening installation log file. I have taken screen shots and created a document with them in it so you can take a look.I am not sure how to attach it to this post though, My PC has the latest version of the desktop software loaded.
I recently purchased Torch 9860. Last sunday i was travelling, suddenly cell lost the network connection and switched off. when rebooted it showing "error 102 Reload Software", I tried to connect this device with Desktop manager as per the solutionds given on BB website but Desktop manager is not able to detect the phone, and i am unable to do anything since there are not software update for OS 7 yet.
Received my new BB torch 9860 this morning and added some contacts. But for some reason when a few of them accepted and became contacts I was (and still am) unable to view their display pictures and the same people can't see mines. I never had this problem with my old BB torch 9860 and I have tried everything I can think of to fix the issue like rebooting, taking battery out, backing up contacts etc but I'm still having the same problem. I'm using blackberry messenger version 220.127.116.11.
I have a BB Torch 9860 and I've been trying to connect it to the bb protect (I installed the app in my BB, but it doesn't connect to the BB protect website, it shows "connecting" and stays like that for days!). I don't have a BES.
I have a BB Torch 9860, when I have the phone in a case or in my pocket I have trouble with the BB menu key and the return key not responding. I have tried many different things to get it to work again including pressing on the buttons many times one after the other. This sometimes works! I also try removing battery the putting it back in, this also sometimes works. If I leave my phone on the arm of the sofa when not in use it works fine. This is really confusing! is this a software error or phone error? it only seamed to start doing it when I updated the software to BB 7 from BB 6.
I have a Torch 9860 with the following versions:7.0 Bundle 1465 (v18.104.22.1686, Platform 22.214.171.1246)Branding Version:126.96.36.1991yEverytime I reboot the phone, whether by battery pull, using reboot apps, or when App World says I need a restart after installing/deleting an app, the wallpaper changes back to the factory default.My personal wallpaper is in an SD card that I used on a Bold 9900. But this wallpaper reset never happened on the Bold.My phone is unlocked.I tried updating the software through OTA or with desktop manager, but I am told there are currently no updates available
My BB torch 9860 was working fine until I upgraded to OS7. Now it reboots on trying to launch almost all apps including camera, maps, google maps, Qype and many other apps downloaded through BB app world. I have tried uninstalling these apps and re-installing them but the same thing happens. I really like the phone and am so disappointed that I can't use it for these applications.
I am trying to upgrade my BB torch 9860 OS version to 7.1.0 bundle 1646, But unable to do.I try to upgrade using the aploader as well bb desktop manager.
I have a Torch 9860 and I cant transfer my phone contacts to my sim card
my 9860 torch wont turn on white screen coming up sayin error 606
BB desktop software on Win7 unable to link via Bt to torch 9860, it says troubleshooting needed.. no driver on win7? However it works for transfer files from PC to device.
I bought an BB Torch 9800 in USA, factory unlocked, from AT&T, and now i'm in Brazil with another carrier here.Everytime that I try to sync my BB protect with my BB ID, it shows 'Verifying Blackberry ID' and then, it returns 'The Blackberry ID service is unavaible' but when I tried to sync my BB App World with my Blackberry ID, it was ok.And another problem is, i've updated my Blackberry Core Systems with Blackberry Desktop Software, but everytime that I connect my blackberry with my PC, it shows that I need to update it again. I've update more than 3 times, and still shows as not updated.
I would like to ask for assistance on my bb torch 9860, my brother accidentally reset the phone and erased all my data stored in it, the worst thing is I did't have back up for any of my contacts in bbm and also having problems listing on desktop software indicating Blackberry 7.0.0 core application mark as required and not installed?
Torch 9860 is slowly getting on my nerves... how to zoom in when using the Torch 9860 camera? I just dont find any option thats pretty lame - my 3 years old non-smartphone had this simple feature.... If you know how this can be done on blackberry torch 9860
I tried to update my BB torch 9860 using OTA from 7.1 bundle 1149 up to 7.1 bundle 2016. After update was successfully finished, I noticed that the screen on BB has changed. All icons became very small or missing. The phone is working, I can accept calls, but cannot dial because cannot access the dial pad. I've tried to downgrade to the previous version, and after successful downgrade, at least that what's was written, the problem persist. If I try to access some applications the screen shows: uncaught exception: Bitmap invalid (null). I cannot access Application management. The phone constantly get stuck on one screen for a long time....
How do I change the BB ID associated with a particular device? I have recently been given a new BB Torch 9860 by my employers so I now have 2 BBs. However, during setup I associated the new phone with my BB ID that is still in use on the other phone but it doesn't look like I can run both devices with the same ID - so so how do I remove the ID from the new one? I will be keeping both phones so I guess I will need seperate IDs for both?
Files in the csv format are unable to display in my bb torch 9860, update me any application I need to install to display the csv files. I went thru documents to go (option) when browsing for the file it is not showing csv file in the media card.
I have my BB Torch 9860 just (yesterday) updated to OS 7.1.0. - Pack 2061.Device Analyzer application is now missing: it is in the application list (version installed is 188.8.131.52) but there is no icon on the screen or I'm not able to start it.
I was so excited to have a Blackberry device and my choice was the Torch 9810 mainly for 3 reasons. 1- The big screen. 2- The touch screen with the sliding keyboard. 3- Latest OS. As I watched and read so many reviews about it and compared it to the Bold 9900 and the Torch 9860. The reviews for the Torch 9860 were somehow negative, and the sliding keyboard was a win over the Torch 9860. Bold seemed to be a good phone but the bigger screen was again what made me go for the Torch 9810. For a new Blackberry user like me, I couldn't really figure out much differences between the three phones. Unfortunately the Torch 9810 is not yet here in Egyptian market and I was about to buy a Bold 9900 till I noticed it would be locked to my carrier and then I changed my mind. I asked a family member to buy the Torch 9810 for me from the UAE and I finally got it one week ago.
How do i set password only for messages and twitter on blackberry torch 9860.
my torch 9860 don't show the notifications on the search bar until I press on the search bar and I don't know what's wrong.
I have a torch 9860 and my contacts keep vanishing. How can I prevent that?
I recently got a BB Torch 9860 phone. However the convenience key is not working. No matter to what option I set it to, it doesn't work. The default Camera also doesn't work. I have enabled the keytones on my phone. I hear the keytone whenever I press the convenience key. But nothing happens. My phone's running BB OS 7.0 bundle 2395.
I have a new BB Torch 9860 and it will not let me log into Apps world. In the log in box i put my e mail and password ..but I get the following "Unable tolog in to your BlackBerry ID account My log in details work in all ther apps on the BB
My ex- BB curve was ALT + SHIFT (right) + DEL to reset, but my new tactil Torch not works with these 3 keys? How Reset BB 9860 without pull battery?
I recently changed my bb 9670 style cdma for a torch 9860 gsm and now with this new bb the bis service over the wifi is not working and is the same carrier just changed the device, also i have a unlimited data plan, but in some areas where im used to stay there is bad reception so i used to be connected by wifi for my bis services, is this a problem of the gsm or RIM, i called several times to costumer assistance but they said that new os7 dont support bis over wifi, and thats not true so what u recomend to me
I have a blackberry torch 9810.I am trying to do a software update via my phone not using the computer and its stuck on backing up my data on 17% i have taken the battery out like 3 times now and its going straight to the update and then back to being stuck on 17% and now my wifi is off, i even tried connecting it to the computer and the blackberry desktop software wont connect to my phone.
I have problem with my BB Torch 9860 smartphone.I used to connect my WiFi when i am in my home.In connection management it shows that WiFi connected but when I started to browse, the browsing is happening through my Wireless connection that is my mobile provider.So loosing my money due to this.I did so many checkups still facing same problem.Please assist me on this.Also I have one more problem with G-Talk, I installed it successfully and when tried to login showing that this handheld is not support gtalk application.Suggest me on this also.
i am unable to access the youtube in my bb torch 9860. currently i am activated bis399 plan and 3g plan from my vodafone network.when iam trying to access it showing the error message as a server is unresponsive. iam facing the issue from past 4 days previously it was good.
I cannot connect my BB torch 9860 to my computer for downloads. I have dowloaded the plugin in the first step but in the second step it says " An error has occurred communicating with the BlackBerry App World Client. If you have content protection enabled on your device, disable and try again."
My Torch keeps freezing up and gets stuck on vibrate and won't stop, then constantly reboots by it's self, recently did a security wipe and cleared everything, updated software twice, and problems still persist. Switched out battery with my husbands torch and problems persist. Have no retailer in my area to help, need advice...I bought torch second hand so I think It's down to what the manufacturer can do or im stuck with a bad phone....
i have a blackberry torch 9860 the phone restarted by itself and didnt go in stuck i tried to install new os from desktop manager it finished and on the restart process did the same any advice how can i fix it
I have bought BB Torch 9810 recently. And dowloaded latest version of BB Desktop software. I tried to synchronize the BB contact with Outlook 2007. However, it is taking 5 hours or more to do the same. And even after giving so much of time, it gives errors and only partial contacts are transferred to Outlook. (Previously I was using BB Torch and the sync was just taking 2-3 minutes).
I have BB Torch 9860. I succesfully added 3 email accounts earlier to my device. But I want to add a POP email account also (@aub.edu.lb) to the device. It is giving me an error message that my username or password are wrong. I tried several times but it keeps on failing. I am sure I am entering correct username and passord. Several other friends have the same domain configured well on previous versions of BB (Torch or Bold)!I need to add information about the POP port number and SSL encrypted connection so that I can extract the emails through phone. but I am not being able to do that on my torch.
I recently switched from bold 9700 to torch 9860. I setup my msn and gmail account on my Blackberry and it worked fine until I activated enterprise email account. Both msn and gmail 's icon dispeared and i don't get emails pushed to my blackberry any more. I already erased both msn and gmail accounts on BB and re-setup, doesn't make a difference. the msn worked fine on my 9700 until i switch.
I bought an unlocked BB Torch 9860, for same reason I don't know why, it doesn't work in 1900 Mhz Band, that produce I can't link to the 3G network in my country. Is it possible to solve the problem?
I have a BB Torch 9860 which connects to my home Wifi fine but does not connect to the internet for some reason. I cannot access the net and get my emails or use a 3rd party browser like opera nor can i do anything. This is a major concern for me as it doesn't matter when i am home but it's amjor concern when i travel abroad.
I have a torch 9860 running os 7.0, and am looking to rearrange the on-screen icons. I can move the factory installed icons like the BBapp world icon, but icons for apps I have downloaded cannot be moved. When I select the icon of the 3rd party app i want to move, and press/hold the BB button, no menu with a "move" option appears.
My bold 9700 got stolen. I had blackberry protect activated on it and was taking weekly backups. I bought the new torch 9860 and a replacement sim. I am just not able to set up an email account or login using my blackberry id. BB messenger is working fine if i manually add contacts but Internet on the phone isnt working.
When in Greek Display language (not in English) and in Contacts, Phone fields, entering of an '0' number, I get displayed a highlighted 'W' instead.This of course can be stressfully corrected via a copy and pasting an '0'char else use my phone in English Display Language. Did anyone else, in any other than Greek Display Language have that same problem? My phone is: BB Torch 9860, OS 7.1 bundle 2061 but I had that same issue with 1149 (as bought)
I had a BB Torch 9860 when it came out and sent back to Vodafone UK for replacement for exact same model, when i go online on blackberry protect i can still see old device there i have manage to remove it and i need to add this new one into it however i can not seem to find where the heck is the option to do that
I am using Outlook 2010 and BB Torch 9860. The sent messages from my Outlook do not show up in the blackberry email (corporate email id) that I have configured. But sent messages from Blackberry do show up in sent messages on Outlook.
since 2 days I have a new BB torch 9860 and all seems to work fine but my lateral button which I would need to open directly the photocam is not working at all ...I changed to have several options for this botton but it does not work at all..
Last night i switched my BB Torch 9860 off and this morning when i woke up to turn it back on it wont switch on and the red light keeps coming on and off and it wont do anything. can anyone help me with what to do.As i purchased the phone in october last year on ebay i have been told my optus they can not send it away with a proof of purchase or warrenty i purchased the phone brand new. Im really desperate to have this fixed
i have purchased a BB Torch 9860 just about 9 days back and it suddenly showed me an error 602 and ever after reset and removing battery, the device continues to show error.
Another frustration I'm having with my first smartphone, torch 9860 bought 1 week ago ....hen I'm talking on the phone, several undesirable things might occur, like I hang-up, or put on speaker phone, or put on hold, or unless the fingers are placed "just so" and my earring doesn't happen to bump the touch screen I can't seem to just have a conversation.Is it really necessary to hold this BB like a small pizza, that is, flat and carefully around the edges, and speak down into it with my chin on my chest?
When I first received the Torch 9860, it was continuously restarting. Reading the forums, I have performed a wipe and reinstallation of the Blackberry software for torch 9860 using the current version and the latest version by AT&T. In all cases, I receive an error 102 when the device is initializing. Then, it starts rebooting over and over. I have installed the following... Desktop Manager: 610_b038_multilanguage.exe Blackberry OS: 9860M_PBr7.0.0_rel2216_PL184.108.40.2060_A220.127.116.110_AT_T.exe I have tried in different PC's and I have used BBSAK to wipe the phone before reinstalling the OS, and no luck.
I have a red star on the "Software updates" icon on my BB Torch screen. When I click on it, I get the information "Version 6.0 Bundle 2391. Perform Update". But when I go to update, I get the message "This update includes enhancements to your Blackberry Device Software. If you download it over the wirlesss network, charges may apply." hat is this update and do I need it and why are there charges?
My bb device refuse to update. My current device software version is 18.104.22.1681 and BB desktop software version is updated to last version. the problem is when I connect my mobile to the PC and desktop software running and I choose update my device a window come up and said there are no BB device software updates available. I also tried to use wireless update and it was useless it doesnt work with me neither.
Today, I tried to update the OS of my Bold 9700 from 22.214.171.1240 to 6.0 (Bundle 2534) using BlackBerry Desktop Manager v126.96.36.199.I saved the datas on my BB, and then launched the update as asked, but after 1 hour of installation, the update got stuck on the 381st module (out of 496) !I don't know weather I should disconnect my BB and try to reinstall completely the OS or continue to wait (it have been 2hours now...). Here are some pictures (the software comes in French
Torch 9860. Used it for 3 days.. My torch can't switch on, because when I put in battery red light on the top is always on and don't turn off. So reboot don't start and not possible to reinstall OS.How to make the red light turn off and let torch reboot?
I have a [my original message: Torch 9850/9860] - WRONG, I have a Torch 9810, 7.0 Bundle 1328 (v7.00.254, Platform 188.8.131.521).How can I turn off email reception w/out deleting the stored email account information? I tried to look in: -> messages ->-> options ->->-> email preferences but could not find a "send email" option??
Recently I've updated my Torch 9860, after which I've found a changed app in my app switcher. When opening the switcher, there is an app called: AlternateApp. The icon has a question mark in in and opening this app freezes the app switcher. I can't find out what this app is referring to, maybe a recently updated app through the app world or there might be some other issue.
how i can successfully download the new version 7.1 for torch 9860. its always showing "an error occurred while downloading software for your device".
I have over 200 photos on my Torch that I want to copy to my computer, but when I connect the Torch to my laptop, it sayd I have 0 pictures. I've used the BB Desktop Software, and tried navigating the drive on my computer, but can't find any of my pictures either way. When I disconnect my BB from the computer, I can see my 216 pictures, but when connected, says I have none.
I have updated my software for both bbm and desktop manager, My torch will not sync with my desktop software any longer.
I had a Blackberry Torch 9800 at&t version and after a while, the sound just would no longer go through the earphones and would only come out the external speaker, I figured the problem was hardware failure so I upgraded to Blackberry Torch 9860.....and now the new 9860 that I have had for barely a month is doing the same thing. Two consecutive phones doing exactly the same thing makes me think the problem is not hardware but rather software related......is there some setting in the phone somewhere that controls where the sound comes out? I want to be able use my earphones so I don't disturb everyone else at work.
I am curious about BB Desktop Manager 5.0. My Curve 8310 came with BB Tools but it is version 4.3. I downloaded 5.0 from BB website and when I plugged in my 8310 with software version 184.108.40.206 it displayed about a dozen updates to my phone. I declined the updates for now because I didnt want to hack up my phone. Is it ok to update with the 5.0 version or should I stick to the 4.3?
I signed up for BB user ID on my Torch 9800 and the screen is stuck on "signing up". i can exit with the red phone button but the back button does nothging. I have tried turning off my BB and when I click on the APP World icon I am taken back to the stuck sign on screen.
I am new to BB & its services & i have BB Torch 9800 model purchsed just recently from authorized BB stores in India. I have downloded BB World app plug in from internet & have also loded Desk top Software. Now when i am connecting to World App in 2nd phase of connection i am getting constant message that "therehas been some error while communication with BB App world. Restart the device & try Again"
I have a Bold 9000 and this morning my BB Desktop manager told me that there is a new software update available and recommended (as always) it. I have started the process and as the device was about to restart it indicated software update failure and now my BB is stuck in boot mode and won't go further.What is the solution? I have recon that I will be loosing all my data on it regardless of what I am doing but right now the device won't go pass the booting screen.
I recently purchased BB Torch 9860 with OS 7 and configured by personal and work email on BIS. I am receiving emails only in text format. In some emails with images that have hyperlink, I just see a link and images not displayed. All the images comes as an attachment in the email. My friend having another BB Torch is able to view emails as HTML. But he is with BES. Is there any solution for my issue? I am not receiving any options in the email preference to enable HTML format for emails.
I just upgraded from the Torch 9800 to the Torch 9860. Most of the apps that I paid for no longer work. Is there a patch that will let the OS6 apps work with OS7? I spent too much money for none of these to no longer work.
I just got a new Blackberry Torch 9860, before I had a Bold 9800. I had two different e-mail addresses set up on the Bold, but for some reason I can only set up one of them on the new Torch. The e-mal address that is connected with my blackberry ID can not be set up anymore.
My new Torch 9860 will not charge on the universal Car charger like my old Torch 9800.. It always recognises the connection has been made (screen save clock comes on), but the charge 'bolt' doesn't show and it usually pops up a message about the USB charger being unsuitable
Can i get animated wallpapers running smooth for my device? i ever had one on my torch 9800 that wasnt smoothly running with it.But i really think my torch 9860 can have it easily.
I am unable to pair my Torch 9860 with my Windows 7 Home Premium 64-Bit Laptop (the laptop is Fujitsu AH530/GFX). I have: 1. Reinstalled the BB Desktop Manager several times; 2. I reinstalled the Bluetooth drivers several times 3. Reinstalled all Windows features 4. Enabled all ports and communication services in Windows and Windows Firewall 5. I deactivated and reactivated by anti-virus The Torch recognizes the laptop but the laptop doesn't recognize the Torch. I've been on the Fujitsu website and reinstalled all the drivers.
Handset: Torch 9800 Desktop Manager Version: 220.127.116.11 Problem: When I connect Torch with PC and start Desktop Manager, DM asks password for BB. Once the password is punched, DM takes some time to connect i.e. a PC and BB is shown on Torch screen, trying to connect to each other AND then DICONNECTS. Actions Already Taken: I have uninstalled and reinstalled DM. I have taken out battery and reboot BB. BUT problem persists.
Just updated my Torch 9810 to the 7 software. Can't see the FM tuner anywhere???
I am from Malaysia, My BB Torch 9800 cannot connect to BIS even i have checked with the Telco which is Maxis, they have tried numerous way to connect the BIS, exhausted with all options but failed I have tried the trouble shooting in this forum but failed too Host Routing Table, service book, pull batt, reset, update software but all failed The phone is like just for calling and sms... thats it usage on a Blackberry phone I am tired..as i bought it since March 12 from a shop which the shop has closed (most probably out of business)