BB Bold :: 9930 Keeps Shutting Down And Rebooting


I have had multiple Blackberry devices over the past 10 years and received the 9930 about 3 weeks ago. I am on my second 9930 now (yes-within the 3 weeks) and the same thing keeps happening. The device turns off and recycles constantly. I pull the battery, wait 3-5 minutes, allow it to re-boot, and make sure there is a charge. Once I pulled the battery and left it out overnight. The device was completely uncharged after I re-installed the battery so I charged it for 24 hours. Nothing has changed and the original issue is still occurring. I have watched Verizon take these out of the box and set them up so I do not believe them to be refurbished.

View Answers
Very similar questions



BB Bold :: The Back Key Acting As Switch App Button supportforums.blackberry.com

I just got my BB bold 9930 yesterday, and when I open amail, cannot return back to the inbox. The return button open an overlay like the Swicth app button. I have to press the BB key and scroll down to close before I can get out of anything I open. If there is no close option, then I have to shut down but removing the battery to get rid of it and have the return key working for a while.

BB Bold :: Overwriting 9930 Address Book With Outlook? supportforums.blackberry.com

I recently updated my bb to bold 9930. When I synch the new bb with my outlook address book on my home computer it does not update the deletions, but adds the changes -- so I have a longer address book yet again. I think that I need to delete the current address book on the bb bold, and then add the revised outlook address book to the bb bold. In essence, overwriting the current address book on the bb bold. How do I delete the current address book on the bb bold 9930?

BlackBerry 9930 And Ipod Touch 4th Gen? www.ipadforums.net

I'm a loyal BlackBerry user, on August 21st I upgraded my Sprint BB Curve 8330 to a Bold 9930 and couldn't be happier, but I feel I'm missing some kewl ipod/iOS5 stuff, and I'm thinking of getting a 4th generation ipod touch to compliment my Bold 9930...so will I actually be getting best of both worlds?

BB Bold :: 9930 Is Completely Frozen? supportforums.blackberry.com

My second BB bold 9930 is frozen. It stops on either the 1 - Verizon startup screen OR 2-BB home screen, depending on what happens after rebooting. Completely unreponsive to all buttons except reboot when on BB home screen. I have done the following: soft reboot, multiple soft reboots, hard (battery) reboot. AND...Because the phone is completely stuck, my BB desktop software manager can NOT read/connect to phone...."connecting to phone".. If NOT, can I somehow retrieve the information located on 'my device'...as opposed to stuff stored on media card?

BB Bold :: 9930 Worked Well But Now Started Rebooting In A Loop supportforums.blackberry.com

Last January I bought my BB 9930 Bold. At first it worked well but a few months ago it started rebooting in as a loop. I tried to fix it by removing battery and then it never came back.

BB Bold :: 9780 Shuts Down Few Mins After Boot? supportforums.blackberry.com

My BB Bold 9780 shuts down few minutes after teh boot. I have been rebooting the same again and again but to no respite. I also pulled out batter couple of times and kept the phone idle of about

BB Bold :: Deleting Numerous Contacts On 9930? supportforums.blackberry.com

I have deleted ~200 old contacts out of 600+ contacts in my Outlook. When I sync with my BB Bold 9930 via BB Desktop and set sync for my contacts to be one way "Computer to Device" and select "Replace all entries on yor device with the entries on yor computer" the sync operation does not remoce the 200 contacts from my BB that were removed from my outlook

BB Bold :: 9930 Unable To Register License supportforums.blackberry.com

I have BB bold 9930.downloaded App: Blackberry Travel.Unable to launch. error: unable to register license.This app work on older phone, Blackberry 9650.Now i have World Wide Data plan on my old device and new device (9930).

BB Bold :: How To Adjust Panel supportforums.blackberry.com

Recently switched from bold 9650 to bold 9930. Home screen used to show just my top 5 items (example) email, contacts, bb mess, internet, personal email. For some reason it now has two rows of items. Still allows me to maximize panel but will not go back to single row. I have tried to adjust adjust panel and am stuck.

BB Bold :: Contact Name Does Not Show On Incoming Calls? supportforums.blackberry.com

When somebody in my contacts list calls my BB Bold 9930 I do not see the contact name, just the phone number. However when my BB is unlocked and somebody in my contacts list calls then I see the associated name with the number. When the phone is locked then I only see the number. How can I see the caller name for anyone who is in my contacts list even when my phone is locked?


BB Bold :: Use Of Prepaid Card With It? supportforums.blackberry.com

I have an unlocked BB Bold 9930. I am trying to use a prepaid AT&T sim card. The phone service works, but internet and e-mail will not work. I understand that I may need a BB service pack. Is it possible to use internet services with a prepaid card?

BB Bold :: 9900 Unlocked (t-mobile) Works 3G In Europe? supportforums.blackberry.com

Bold 9900 unlocked (t-mobile) works 3G in Europe without any problem, does 9930 unlocked (verizon) will work?I have this question becuase I have to order one on ebay soon

BB Bold :: 1 Email Won't Delete From 9930? supportforums.blackberry.com

I have a Bold 9930 and sometimes I delete my email and it says deleted but they stay on my phone. I remove the battery and reboot and that has always cleared them out. Now I have 1 email that absolutely won't go away. I have rebooted 10 times to no avail.

BB Bold :: Yahoo Mail Disappeared - Cannot Reload Account supportforums.blackberry.com

I had my yahoo email account set up on my BB Bold 9930, with it's own icon. Suddenly, it is gone. I do have a separate email account on an enterprise server. Both were running fine for months. 1. I tried going to my email>options>email account management>set up email account The account is now listed as existing, but the emails (or icon) are not showing anywhere on my BB. Emails are not showing up in the main email inbox.I also marked SHOW ALL ICONS and also looked in all folders for a separate Yahoo icon like I had before. Nothing. 2. I tried downloading a Yahoo mail app I cannot find any that do not give me a "app not compatible with BB 9930"

BB Bold :: 9700 Constantly Rebooting And Asks For Password supportforums.blackberry.com

My 2 year old BB Bold 9700 is constantly rebooting, even if the unit is totally shut off. After rebooting it always asks me for the password. The only way to shut off the unit is to take the battery out. Also, how can I disable the request for the password? How can the unit be reset to factory standard?

BB Bold :: Can't Get To Work Line Naver On 9780 supportforums.blackberry.com

Hi! I have downloaded the program Line from Naver... I Instaled it on my BB Bold 9780 and when I want to use it it shows:"could not access your previous user information. Do you want to delete it?"With the options delete and cancel.If I press Cancel, it shuts down the app but if I press delete it blinks and shows the same message again...I have the same problem on another BB Bold...There is some cache that I have to erase or something?

BB Bold :: Synced Contacts From Outlook Not Appearing On 9930 supportforums.blackberry.com

I managed to delete current address book from bb bold 9930. And I can sync addresses from outlook back to device. But the addresses don't appear on the device.

BB Bold :: Deleted Pictures On 9930 - How To Undo Or Reverse Command supportforums.blackberry.com

I made a bad mistake! I accidentally deleted some pictures tonight that were taken on my BB Bold 9930. Is there any way I can retrieve them? I searched for a 'wastebasket' on my phone and I can't find one. Is there a 'reverse' or a 'do over' on these phones.

BB Bold :: Safe To Update The OS Of 9930 If The Service? supportforums.blackberry.com

i am a newwbie in BB. Recently bought a Bold 9930. The phone was actually used with Sprint but now it is unlocked. I am using it with another GSM operator which is not listed in the Official OS update list. Is it safe to update the OS which is given for Sprint? Please note that currently I am not using any data plan.

BB Bold :: 9930 Can't Find Battery Saving Mode? supportforums.blackberry.com

I have a BB Bold 9930 with OS v7.1.0.163 and I cannot find Battery Saving Mode under Device options. I was told that I needed to update my device software to a more recent build, after around .3xx, not sure which. But when I try to update my device software through the BlackBerry webpage or the Desktop Manager, they are both telling me that my device software is up to date. How can I update my device software to a more recent build on OS 7.1?

BB Bold :: Can't Receive Pics Via Text? supportforums.blackberry.com

Recently my phone (BB Bold 9930) stopped receiving pics that have been sent to me via text message. The messages don't even come through without the pic, anyone seen this and have a solution?

BB Bold :: Can't Find The FM Radio And The Battery Saving Mode supportforums.blackberry.com

I have a BB Bold 9930 with OS v7.1.0.163 I can't find the new features in Blackberry 7.1 like the FM Radio and the Battery saving mode.

BB Bold :: Can't Find The FM Radio And The Battery Saving Mode? supportforums.blackberry.com

I have a BB Bold 9930 with OS v7.1.0.163 I can't find the new features in Blackberry 7.1 like the FM Radio and the Battery saving mode.

BB Bold :: 9930 Escape Button Will Not Bring Up 'Unlock' Menu supportforums.blackberry.com

It seems the "Escape Button" will lose it marbles and think it is the "Switch Application" button (like you are hold BB button down for several seconds).This seems to always happen after I unlock the phone. It would be working correctly before the phone had become locked.Basically pressing the "Escape Button" will bring up the switch application display. I have found no way to correct this problem other than resetting (battery pull) the BB (a power cycle does not help).If your BB is locked the way to tell this has happened is that the escape button will not bring up the "Unlock" menu. -Your carrier:Verizon -Model info and OS version:Blackberry Bold 9930 7.0 Bundle 1341 ( -Apps and free space -File free before and after a battery remove/replace. 156.1MB Free -Did a battery pull fix your issue?

BB Bold :: 9900/9930 Sleep Mode Not Working In Holster? supportforums.blackberry.com

If I use the holster that came with my 9930, it goes into sleep mode like it is supposed to, but I don't like that holster. It's too difficult to remove the BB from those holsters, when you grab it to slide it out, you also push the volume up key.I prefer the face-in spring loaded belt holster like I used with my Bold 9650. I am using ones designed for the Bold 9000 and they fit, but the holster sleep mode doesn't work. I tested the holsters with an old 9000 and they do work correctly, but no luck with the 9930 - as if the magnets are in a different location.

BB Bold 9000 :: BB Bold Rebooted Whenever Wi-Fi Is Turned On / While Wi-Fi Is Available supportforums.blackberry.com

Need help, my BB Bold 9000 restarted or rebooted when I turned on the wifi, although I found it once work on the wifi at the airport but, it restarted when I try to connect to the wifi in home and some hotel, it stop rebooted when the wifi is out of range or turning off the the modem router (with wifi).Really appreciate for your helps, as the above problem only happens to my BB 9000 bold, but my BB 8320 works just find under all that circumstances.

BB Bold :: Phone Reboots When Put To Charge supportforums.blackberry.com

just recently my Bold 9930 has had the habit of rebooting whenever I plug it into either my car outlet, or the charger that came with the phone. It doesn't happen all the time, but I'd say it happens about 25% of the time I go to plug the phone in.I'm running the highest official OS ( on Verizon, and did not experience this issue with the previous OS. I didn't experience this issue right after I upgraded, it was about 3 weeks after that update came out, and nothing happened to the phone.

BB Bold :: It Cannot Transmit Voice supportforums.blackberry.com

Ever since OS 7.1 was loaded on to my Bold 9930, it has had numerous times where it would randomly,#1: Not make a sound for any incoming call or text.And #2: Will not transmit any voice over the cell. This is either from me or the other party.The only soultion has been to remove the battery and reboot the cell. Sprint has even replaced the cell for me after their techs could find no reason why the cell stopped working properly.

BB Bold :: 9930 Touchscreen Qwerty Keyboard? supportforums.blackberry.com

My Blackberry Bold 9930 does not display the option to Enable or Hide the Qwerty Keyboard.I rebooted and checked Options > Typing and Language > Keyboard.The Keyboard Screen only displays Keypad Settings. Key Tone: Key Rate: Currency Key: The Enable Virtual Keyboard Hide Bar is not displayed here with a Checkbox!

BB Bold :: Error Message After Reboot? supportforums.blackberry.com

i have new BB 9790 Bold after rebooting the device every time i got the following message Uncaught exception: Java.lang.Error

BB Curve 8900 :: Handset Shutdown After Verifying Security Software forums.crackberry.com

Current OS try to reboot 4-5 times and get the same result after word "verifying security software" my curve was shutdown.I try to reinstall OS and downgrade OS to old version but can not help.But it's can reboot in "save mode" , if I leave BB for 5-10 mins in save mode the screen will shut down but BB still working, it can receive a call in save mode.This problem should be focus in "software" or "hardware", anyone can tell me?

Computer Shutting Down Repeatedly? www.tomshardware.com

I have a Toshiba L305 Satellite laptop.It had windows vista OS. I tried to upgrade it to windows 7 but the upgrade was unsuccessful and a message was displayed on a windows 7 background that it would revert back to the older OS. It kept rebooting every time and shutting down with display of this message. Since the computer was not working anyways I took this as an opportunity to disassemble the system and clean it inside out as I had'nt cleaned it since I bought the system. After assembling back the system,, when I boot the system the computer after the POST displays the same message and shuts down but the difference this time being it does'nt reboot back on its own.When I start the system the second time it shuts down much quicker many seconds even before the message display.The same keeps repeating everytime. Booting for a a minute or two the forst time followed by a shutdown and then after rebooting shutting down much quicker time. What could be the problem PSU or excess heat at the CPU.

Xperia X10 :: Dies When Battery Goes Below 15% talk.sonymobile.com

I even submitted the phone to the service center and they said they have fixed it, but the issue still persists. My phone (Xperia X10, with the latest software) goes dead (not restart but shut down) , intermittently, at different battery levels (but always less than 15%). I mean, once i get the 15% notification for remaining battery level, it becomes unstable and keep shutting down at different battery levels (12%, 10%, 9%, 6% being the most common ones). I have to reboot the phone everytime it dies. There is no trend for the shut down, ie. sometimes the phone shuts repeatedly at different levels as I keep rebooting, sometimes it shuts just once, and on few occasions it never shuts down. I have performed factory data resets, formatted SD card (16gb SDHC, class2) , used different SD cards but every combination ended up in the same behavior.

BlackBerry :: Add An Onscreen Keypad For Dialing? supportforums.blackberry.com

I recently purchased my first Blackberry, the Bold 9930. I really love it. My previous mobile was an Apple 3GS. The only real thing I miss about the 3GS and find lacking in my new 9930 is the Bold's lack of an onscreen keypad for dialing phone numbers. The Bold's keyboard is great for typing on but is nowhere near as easy to dial phone numbers as my iPhone 3GS was. Adding an onscreen keypad to the Bold, similar to the one on the 9810 would make the Bold much more user friendly. Especially too people coming over from the iPhone or android phones.

BB Bold :: Loses Bluetooth Connection To Wireless Speaker? supportforums.blackberry.com

I have a wireless bluetooth enabled speaker. I have paired it with my Blackberry Bold 9930. I play music (Pandora) on the blackberry and it plays thru the speaker. When the music changes songs it stops playing on the wireless speaker and starts playing thru the BB speaker. I have to disconnect and reconnect the bluetooth on the BB to make the music play thru the wireless speaker again. The same thing happens when I get a phone call and music is playing thru the wireless speaker..The speaker instructions say to use A2DP for audio streaming between devices. how to keep the music streaming to speaker?

BB Curve :: 8330 Keeps Muting Itself? supportforums.blackberry.com

My BB 8330 curve keeps muting itself whereas people I call can hear me, but I can't hear them! It happens at least once a day. I then have to shut it down, remove the battery and the re-install and let it reboot. My son has the same problems with his 8330 curve. at least a button that can be pressed to get it, sort of , un-muted?

BB Bold :: 9650 Won't Shut Off? supportforums.blackberry.com

BB is currently operating very slowly, and won't even let me shut down. It's currently "frozen" on the 'Turning Device Off' screen. I can exit this screen, but I want to try shutting down to see if it fixes the slowness. Is there a manual reboot? SW version is 6.0 bundle 2647.

Macbook Air Keeps Shutting Down During Startup discussions.apple.com

My macbook air (new in Nov and worked perfectly so far) keep shutting down during the start-up process. It powers up fine, but then as it is booting up I get the apple sign and the grey screen and then the line loading across the bottom.....and it gets about 1/4 of the way across then it shuts down.I have triend the SMC and PRAM reboots but same thing hapens. Just when it looks like it is going to work, it shuts itself down.

BB Bold :: 9930 - SMS Messages Keep Vanishing Multip? supportforums.blackberry.com

I have a Bold 9930 from Verizon and my text messages are disappearing. I have gone through the options, I have "days to keep messages" on forever but they delete by themselves anyway. Also I have multiple threads on my SMS messaged for the same people. I don't understand why? Where are my messages going?

BB Bold 9700 :: Bold 2 (9700) Media Card Slot Wont Lock supportforums.blackberry.com

I have a BB Bold 2 (9700). The Media Card slot wont lock down the card and keeps springing it out. If i keep the card pressed down it works but wont lock down.

BB Bold :: When Do 9900/9930 Users Get A 1450ah Battery supportforums.blackberry.com

Blackberry Bold 9900/9930, which cost around �500 only has a **bleep** JM1 1230ah battery.New Curve 9920/9930, which cost around �150 has a mega JS1 1450ah batterry.Question, how can RIM explain how a great phones is ruined by a **bleep** battery, why do we have to use aftermarket batteries to get through the day.If the bew CEO is reading this SORT IT OUT!

BB Bold :: Missing Call Forwarding Function 9930? supportforums.blackberry.com

The call forwarding , call waiting function is missing in the blackberry 9930 CDMA **bleep** GSM phone. Anyone knows how to get this function on the phone. It is activated by my wireless service provider but does not show up under call management. I have seen te function option in Bold 9900 but do not see it in 9930.

BB Bold :: Clearing Message Notifiers supportforums.blackberry.com

I am new to the 9930 (through Verizon). I used to have the older Blackberry Bold (through T-Mobile) and all I had to do was click on "Messages" on top.view the previews and then the notifiers would go away. Did this change with the 9930? Is it the new software?Will I always have to do that "Mark Prior Read" trick in order to clear them?

BB Bold :: Enabling BBS On New 9930? supportforums.blackberry.com

I live outside the US and own a Blackberry Bold 9700 which has Blackberry Enterprise Service; I recently purchased a Bold 9930 unlocked from verizon in the US and wish to use it instead of my old 9700. How can I go about switching the Blackberry service from my old phone to my new 9930? I am able to make calls with the 9930 but have been unable to activate the Enterprise service on it. I have tried using the desktop software to switch devices but that seems to have only transfered the data from my old phone to the new one.

BB Torch :: My 9810 Keeps Rebooting supportforums.blackberry.com

<y bb torch 9810 keeps rebooting and have also tried several times by removing the battery and start again but in vain.rebooting still goes on

BB Bold :: Media Card Storage Cannot Be Accessed? supportforums.blackberry.com

i am user of bold 9780, like other, i also facing the reboot problem by the time i download or upgrade the sofware in my BB, everytime im reboot it come out this noted : "Media card storage cannot be accessed due to fatal errors" and of course my SD card is contain nothing becoz of this error, so many time i reboot till the word not came out.how i want to resolve this problem n im getting phobia to downloading/upgrading n rebooting my BB.

BB Bold :: PDF To Go Frozen On 9930 - Cannot Close supportforums.blackberry.com

I can't close PDF to go on my Bold 9930. I can shut the screen with the end button. Selecting choose with the menu or go back does nothing. Every time I choose the Documents to Go icon, I get a blank frozen PDF to go screen. If I click a PDF file, I get an error screen that says I have to close a dialog box that is still open. This is the Documents to Go that came with the 9930.

BB Bold :: 9930 - How To Transfer Addresses And Memos From Palm Treo supportforums.blackberry.com

I just bought a BB Bold 9930, but still have lots of files on an old Palm Treo. It's about one thousand phone numbers and addresses + one hundred memos, of which several should be private or coded.Is there any way/method to facilitate the transfer or do I have to do it manually, one by one - first writing them anew on my computer and then transferring them to my BB? Three questions in this context: 1. The phone book entries: How do I proceed? 2. The Memos: I have succeeded in transferring them to my PC, so they are now in .txt format. How should I best proceed to transfer them to my BB? 3. Some of the Memos should continue being private/protected - how to transfer them? And in what order to undertake these different steps?